Terms of sale

These terms apply to purchases made on petitcanon.ca by consumers, for delivery in Canada. They are in addition to your rights under the law, in particular Quebec's Consumer Protection Act: nothing here limits those rights. The applicable terms are those in effect on the day of your order.

The merchant

For any question about an order: , or the contact form.

The slippers

Each product page describes the model, its range, its available sizes and its price. The slippers are handmade: we photograph them as faithfully as possible, but colours may look slightly different depending on your screen.

To choose the size, the size guide gives the recommended size based on the child's age or foot length. Foot lengths are approximate.

Prices and taxes

• Prices are shown in Canadian dollars.
• The price charged is the price shown on the site at the time of your order.
• Shipping: for orders under , free above that amount.
• The price breakdown (items, any discount, shipping, gift wrapping, taxes) and the total payable are shown to you before you send your order.

Taxes

Orders

1. You add the models and sizes you have chosen to your cart.
2. You fill out the order form. Before sending it, a summary lets you check, correct or cancel your order.
3. We send you a confirmation by email that sets out your order and this information, in a form that is easy to keep and print.

For the time being, sending the form is an order request: your order is confirmed when we write to you to confirm that the items are available and to give you the payment instructions, and then your payment is received.

If an item is no longer available, we will let you know without delay and refund any amount paid for that item.

Payment

Shipping

• We ship within Canada. For any other destination, please write to us before ordering.
• Preparation: .
• Delivery: .
• Shipping method and carrier: .
• The slippers are delivered to the address given in your order. No charges payable to a third party (customs duties, brokerage) apply to a delivery within Canada.
• Until delivery, your parcel travels at our risk: if it is lost or damaged in transit, we will send your order again or refund you.

If we do not deliver within 30 days of the scheduled date (or, if no date was set, within 30 days of the order), you may cancel your order as long as you have not received it. See also the Shipping and returns page.

Returns and exchanges

In addition to your rights under the law, we offer the following return policy.

• Time limit: from the date you receive your parcel, to notify us of a return.
• Conditions:
• Return shipping costs: paid by you if you change your mind; paid by us if the item is defective or if we made a mistake.
• Refund: to the same payment method, within 15 days of receiving the return. The original shipping costs are refunded if the item is defective or does not conform to the order.

To return or exchange an item, follow the steps on the Shipping and returns page.

Legal warranties

Like all goods sold in Quebec, our slippers are covered by the warranties of the Consumer Protection Act, at no cost and without any special steps:

• they must be fit for the purposes for which goods of that kind are ordinarily used;
• they must be durable in normal use for a reasonable length of time, having regard to their price and the conditions of their use;
• in the case of a latent defect, you may make a claim against us or against the manufacturer.

These warranties apply in addition to our return policy. If an item has a defect, write to us with a photo: we will find a solution (repair, replacement or refund) and the return will be at our expense.

Normal wear and tear and damage caused by care contrary to the advice on the product page (for example, drying near a heat source) are not defects.

Your rights for a distance purchase

A purchase on our site is a distance contract. The law gives you, in particular, the following rights:

• Information before you buy. Before you order, we must disclose our contact details, a description of the items, the price breakdown, the delivery times and method, and our return and exchange conditions. You may accept or decline the order and correct any errors in it.
• Copy of the contract. We send you a copy of your order within 15 days.
• Cancellation if information is missing. If any of this information is missing or the copy was not sent to you properly, you may cancel the order within 7 days of receiving the copy (or within 30 days of the order if you did not receive it within 15 days).
• Cancellation for late delivery. If the order is not delivered within 30 days of the scheduled date (or of the order, if no date was set), you may cancel it at any time before you receive it.
• How to cancel: send us a notice, for example an email to . We will then refund all amounts paid within 15 days. You return the items received within 15 days, and the reasonable cost of returning them is paid by us.
• Chargeback. If you paid by credit card and we do not refund you within that time, you may ask your card issuer to cancel the payment (chargeback), within 60 days of our default.

To learn more: Office de la protection du consommateur (Quebec's consumer protection office).

Gift cards

Personal information

The information you send us is used to process your order. Our privacy policy explains what we collect, where this information is hosted and how to exercise your rights.

Questions and disputes

• A question or a problem? Write to us first: we always look for a simple solution.
• These terms are governed by the laws applicable in Quebec and in Canada. If you live in another province, you keep the protection granted to you by the laws of your province.
• No clause requires you to go to arbitration or prevents you from going to court, including through a class action.
• In Quebec, you can also get information from the Office de la protection du consommateur.

See also our privacy policy and the Shipping and returns page.